47 Old Camplain Rd. Hillsborough Township, NJ 08844 • Open 7 Days
Based on 210 reviews
September 29, 2023.
Matt is very professional and did exemplary job for our kitchen remodel, the work was completed in time, within budget and great quality. I highly recommend United Granite.
September 22, 2023.
They have great prices and good people. Dave went above and beyond to make sure everything went smoothly and was done correctly. My countertops look absolutely amazing! Couldn’t be happier.
September 22, 2023.
Their prices were great and everybody was super helpful. Dave went above and beyond making sure that the process went smoothly and done correctly. My countertops look absolutely incredible! I couldn’t be happier!
September 18, 2023.
UPDATE: UG responded quickly to my review and did a good job making it right. They apologized, delivered the corrected items the next day, and gave me a discount for my trouble. I appreciate the corrections. I would give 3.5 stars if I could.Frustrated with my experience. The end product is good quality but it's expensive and I'm sure I could get better service elsewhere.
I could not get even a ballpark of price per sqft without going in to the store so I went in and spoke with David. Nice guy. I felt rushed and like he wasn't transparent about pricing. Because I didn't have a check in hand, he wouldn't give me an itemized estimate right then and just told me a ballpark total price.
When I called ready to give a deposit, I was handed off to Wasif who seems to be a new employee. He was very difficult to get on the phone and took lots of time to reply to emails. Lots of back and forth before I could get a full estimate and it didn't have all the details I mentioned from the start (shower niche shelves). I was told not to worry about it and I didn't because I had it in writing.
When I had a templating appointment scheduled, they couldn't give me a window smaller than 9-5. They said they would call the day before but they did not. Who has time to sit around for a whole day?
Took a bit to schedule an appointment to go over slab placement and details with Wasif. He called me the day before saying we didn't really need to meet because it was a pretty uniform slab and why don't we just save ourselves the time. I said I still needed to meet to go over the details (not confident he had them down) and for me to see the sinks. I left a voicemail and email that I wanted to keep our appointment. When I arrived, he was not there, but at their other location and didn't even apologize. Just expected me to leave the check without going over anything and I still did not have a correct invoice.
I spoke to David and he took it me through it point by point. He also promised I would get a call before the install day so I would have a better idea of timing. I did not get a call again. He ended up calling this morning with an estimate of 3 hours later (ultimately they came 4.5 hours later).
The installer was fine and did a nice job. However, my extra pieces were not as specified. They were long pieces to be cut for the shelves and sides of a shower niche. Since some are shelves and the bottom is visible, they need to be polished on the bottom and they were not. Mind you I had explained this in every email and we made a very specific drawing with instructions which I signed when I was there in person.
I don't really mind that much that it was missed (it is annoying though because I was VERY clear when I spoke about it) as long as they just fix it. The installer didn't have time to do it right then, so he took it with him. I wasn't demanding about a timeframe. He suggested it would get done tomorrow, but I didn't require that.
Then Wasif calls me and tries to tell me why I don't need this. And that this is the first he has heard of it. It's NOT. It was in the emails, I discussed it each time we talked and he wasn't even at the final meeting. He then proceeded to tell me how I didn't need it for all 3 pieces and they would just do it on one. No, that is not what was agreed on in the contract and he doesn't know how my contractor is cutting it. And then he says I'll have to come pick it up myself because they don't have installers coming to my area. I asked why because it was their mistake and I was willing to wait until they have a chance to drop it off. Finally, he said they would do the polishing and drop them off at some point. I think a more experienced staff member was telling him to handle it, because until then he was being quite rude and unaccommodating but eventually said he would drive them to me himself. We'll see how that goes.
So if you have a standard job or aren't particular about details, you'll probably get a decent product from them. But you will likely get strung along and have to deal with hassle.
August 16, 2023.
We just renovated our kitchen and used United Granite for our countertop. We are thrilled with the results! Matt worked with us from start to finish and made sure we picked out just the right stone for our renovation. The process was so easy. The entire team at United Granite, including the install team, are professional and provide excellent products and services. Thank you so much!
August 16, 2023.
Overall a great experience with United Granite. My wife and I met with Dave and immediately we knew we went to the right place. He was extremely accommodating as we made multiple changes and additions. What started out as new kitchen counter tops wound up being an additional three bathrooms added. The granite choices were amazing and the installation extremely professional and immaculate. We had Home Depot come out and their price was almost double with United quoted us with far less choices. We could not be happier with the finished product and would highly recommend United to anyone looking to upgrade their home.
July 28, 2023.
Needed a small counter. They had great selection, wonderful service and it was ready in just a few days. Will definitely return!
May 22, 2023.
United Granite did a spectacular job with the countertops in our brand new house – kitchen, laundry room, and five bathrooms. We worked with Matt throughout the entire process. He was very professional, knowledgeable, and diligent. For a project of our size, there were no mistakes made which is very impressive. Matt made an extra trip out to our home to double check a measurement without us even asking just to ensure that it was correct. Matt gave us his undivided attention when working through our order – we very much appreciated that he did not take any calls while he sat with us. Overall, we are very happy with the customer service and the quality of the product that we received from United Granite and would highly recommend them.
May 6, 2023.
High quality quartz countertops, professional and stress free installation. Comfortable and relaxing experience from choosing a slab to having it delivered and installed.
Would definitely recommend, nice choices and workmanship
April 13, 2023.
I don’t think it’s possible to love my countertops more! Our contractor recommended we check out United Granite and I’m so glad I did. They were very quick to answer emails and allow me to set up an appointment to view their stone yard.When I decided what direction I wanted to go with, Matt helped answer all my questions. It was easy to set up an appointment to pick out our slab of Taj Mahal Quartzite. He helped with the layout and matched our seam beautifully. Matt made the entire process easy even helped with a few little issues after. I would absolutely recommend you give him a call if you are looking for countertops.The crew that installed did an amazing job. The color matching for the seam and a few imperfections were flawless.
United Granite has 25 years of experience as a fabricator and installer of finely crafted countertops, vanities, fireplaces and flooring for both residential and commercial projects.
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